Appointments

Urgent appointments are only for patients who cannot wait till the next available appointment.

Please note if you have severe chest pains, shortness of breath  , serious or life-threatening emergencies please call 111.

Urgent appointments are not for repeat prescriptions, fitness for work certificates, routine blood test reviews or for signing forms.

To request a routine appointment in the next 7 days:

• use our online system via the link at the top of this page
• phone us on 020 8903 2379, Monday to Friday from 10am
• Visit the surgery from 10am
• use your NHS account (through the NHS website or NHS App) to book an appointment.
• econsult - through the link below. This is the best way to reach us especially for the follwoing conditions:   

1. get advice about specific conditions like back pain, coughs, mental health and more

2. request sick notes and GP letters, or ask about recent tests

3. get help for common childhood problems like rash, earache, flu, vomiting and diarrhoea

Please note: All appointments are for 10 minutes ONLY and if you have several medical problems please make sure you tell the Doctor your most important one when you go in. You may be asked to book another appointment if the appointment time exceeds 10 minutes. Also family members will need to make appointments in order to be seen.

When we have reached capaity in our practice, we will try to book an appointment for you in the K&W GP access Hub, which also provides care for our patients.

Appointments at the GP Hub are available during the weekday evenings, weekends and also bank holidays.

Please ask the GP receptionist to book an appointment at the K&W PCN Access Hub, or alternatively please call NHS 111 who can also arrange an appointment.

The K&W PCN Access Hub is located at:

Wembley Centre for Health & Care, 116 Chaplin Road, Wembley, HA04UZ

Lonsdale Surgery, 24 Lonsdale Rd, London NW6 6RR

Kingsbury Health and Wellbeing, 245 Stag Ln, London NW9 0EF

Willesden Medical Practice, 144-150 High Rd, London NW10 2PT

Pharmacists can give you advice on a range of conditions and suggest medicines that can help.

They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:

• earache (aged 1 to 17 years)
• impetigo (aged 1 year and over)
• infected insect bites (aged 1 year and over)
• shingles (aged 18 years and over)
• sinusitis (aged 12 years and over)
• sore throat (aged 5 years and over)
• urinary tract infections or UTIs (women aged 16 to 64 years)

If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

They will then update your GP health record.

If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 020 8903 2379 Monday to Friday from 9am.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.