Noticeboard

Blood tests – routine blood tests postponed

 A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. 

Anyone who needs a test for urgent health problems, will still get one but where your clinician feels that it is appropriate to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

 Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

 

If you or someone else is in immediate danger, please call 999 and ask for the police. If you are unable to speak you can use the Silent Solution system from a mobile phone: call 999 and then press 55. The operator will then put you through to the police.

The police will try to communicate with you by asking simple yes or no questions. If you are not able to speak, listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.

Practice Pharmacists

We have  pharmacists in the practice team now who can treat you for minor ailments and help you with medication queries.

NHS Brent Health App

Brent Clinical Commissioning Group (CCG) launched the free app in response to calls from patient groups. Brent Health App’s purpose is threefold:

  • To communicate health news
  • Help find local services
  • Provide healthcare information.

Users can also book GP appointments, order repeat prescriptions, access summary medical records, find local services and use as a symptom checker.

To add the app to your phone for free, search Brent Health App in Apple App Store or Google Play.

Sharps Bins

The practice no longer accepts the disposal of sharps bins from patients. Kindly call the Brent Council for more information.

The following link will be useful for your guidance:

https://www.brent.gov.uk/services-for-residents/recycling-and-waste/types-of-collection/household-clinical-waste-collection/

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website